Our in-house expert has over eight years' experience in the development and deployment of corporate-level natural language help systems - that is, programs (usually embedded in a website) which respond to input in 'natural' languages (e.g. English) as opposed to programming languages (e.g. C++). Major commercial applications for this type of system have been predominantly in the field of customer service, where such systems have a proven track record of reducing overheads and improving service - by answering common enquiries before they reach the call centre. Recent years have also seen increasing commercial development of this technology in the field of interactive entertainment.
Since Q4 2005 CDS-Imps have been working in a consultancy role on a number of major natural language help system projects with
Creative Virtual - the UK, Irish and US distributors of the market-leading
Lingubot Creator software platform.